Junior ServiceNow Engagement Manager
We are looking for a great ServiceNow Engagement Manager, with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.
Skills:
- Outstanding Communication skills, professional and approachable
- Proven ServiceNow and Service Management implementation and consultation experience
- Excellent client facing and engagement management (trusted advisor)
- Strong analysis and problem-solving skills
- Proven functional and business requirements gathering with specification writing
- In depth understanding of Service Management best practice – ITIL
- Thorough knowledge of Project Management methodology – Agile
Responsibilities (not limited to):
- Manage client engagements with senior stakeholders and project teams
- Provide business analysis skills to solve problems, understand and document customer requirements
- Assist clients with ServiceNow roadmap development and delivery to support their business change initiatives
- Project management, using Agile methodology, to manage projects and ensure successful delivery
- Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
- ITIL best practice
- SN best practice
- Industry trends and use of SN
- Sequencing and allocation of development work to Implementation Consultants and supervising the delivery of that work
- Provide leadership and mentoring to less senior staff as required
- Keep abreast of industry trends in the Service Management arena and developments in ServiceNow applications
- Share best practices and knowledge with colleagues
- Reporting