Job description

Service Desk Analyst – 3 Month Fix Term Contract 

As a Service Desk Analyst, you will join our established Service Desk team based in UK and will be supporting various Public and Private sector clients.

You will have previous experience in a similar shift pattern-based role (including nights, weekends, and public holidays), be passionate about customer service and will have experience in ITIL environments.

This role will report directly to the Service Desk Manager and will sit within an 11-week rolling rota system.

Your typical responsibilities will include:

  • Providing excellent customer service with 1st line support via telephone, email and tickets submitted via web portal
  • Resolving 75%+ of all incidents first line
  • End to end management of all incidents, as well as assisting with management of major incidents
  • End to end management of all service requests and interfacing and managing tickets with third party support groups
  • Providing “How To” guidance
  • Coordinating client site visits for support groups

This is an urgent requirement and if you would like to know more around this opportunity please apply directly or email me at

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