ServiceNow Technical Consultant Job Profile

The primary role of the ServiceNow Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.

ServiceNow Technical Consultant Job Requirements

To apply for a ServiceNow Technical Consultant job you will need to have experience of:

Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements

Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client requires thought leadership in transforming requirements to true business outcomes

Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people)

Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries

Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)